Here at Antipodium we are committed to protecting the privacy of our customers and site visitors. If at any time you are asked to provide certain information by which you can be identified when using this website, then you can be assured that the information you give will only be used in accordance with this privacy statement. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
INFORMATION YOU MAY NEED TO PROVIDE TO US AND HOW IT IS USED
Through our site, or in correspondence with you regarding an order, we may collect the following information: your name, email address, phone numbers and home or delivery address. In order to process payments for your order we may also need to collect information through our payment gateway relating to your debit or credit card and your billing address.
In order to provide you with a secure payment service we have partnered with Sage Pay to manage our payments. In order to learn more about how your card payment is processed you can visit the Sage Pay website: http://www.sagepay.com/secure_shopping
Details from card payments will never be shared with third parties other than with our payment partner, and will only be shared in order to process the payment of your order. We will never sell any of your personal information to a third party without your permission.
The information that you provide may also be used to carry out anti-fraud checks in order to protect and process payments on your debit or credit card. During an anti-fraud check your personal information, as provided by you, may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is only done to verify that the correct person is using your card to make the payment and to ensure your security – a credit check is not performed and your credit rating will not be affected.
Delivery information such as your name and address and contact telephone number may be shared with third parties in order to arrange delivery of your order to you at your specified delivery address. At times we may offer services where the delivery company may need to contact you by phone in order to arrange the best delivery time with you direct.
Where there is a legal obligation to disclose any of the information that you have provided to us, we will provide the information as needed to any relevant regulatory body.
A cookie is a small file which is used by a website to send information to a user’s browser and for the browser to then return the information back to the original site. The information relayed by a cookie can be used for the purpose of authentication and identification of a users session, preferences and shopping cart contents.
Traffic log cookies are also used to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us to provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website as we will not be able to tailor the service to your likes and dislikes.
LINKS TO OTHER WEBSITES
From time to time on our website or blog we may provide you with links to sites that we feel may be of interest to you. Once you have used these links to leave our site, you should note that we do not have any control over that other website. Please note that we cannot be responsible for the protection and privacy of any information that you provide whilst visiting these sites.
Email Newsletter and Marketing Correspondence
If you have chosen to subscribe to our email newsletter as part of your registration process we may also use your email or postal address to inform you of marketing events or offers that we have coming up that we feel you will be interested in. At no time will we pass your information on to any other companies for the purpose of marketing that does not directly relate to Antipodium.
If you do not find the information that we send to you helpful then you can opt-out at any time by contacting us on our online shop email address and requesting removal from our email database. You can contact us on the email address [email protected]
with the word “Unsubscribe” in the subject line in order for us to remove you from the email database. We will endeavour to have this change made within 7 working days from the date of your request.
Change of Details
If you need to update the email address that we have on our list to a new email address, or if you believe that any of the information that we hold about you is incorrect, you can provide us with details of the change by contacting us on the email address [email protected]
with “Change of Details” in the subject line and we will endeavour to have this change made within 7 working days from the date of your request.
Controlling Your Personal Information
You may request details of personal information that we hold about you under the Data Protection Act 1998. A small administration fee may be payable in order to process your request. If you would like a copy of the information that we hold relating to your online store account, please contact us on the email address: [email protected]
. We will endeavour to contact you regarding your information within 7 working days from the date of your request.